Bedram Verma

Experience

Bedram Verma is an AI Operating Systems & Platform Engineering Leader with extensive experience leading enterprise-scale architecture, digital transformation, and AI platform strategy across global organizations. Architect of multi-tenant AI Platform-as-a-Service ecosystems enabling conversational intelligence, semantic discovery, personalization, and autonomous workflows powered by LLMs and grounded RAG architectures. Proven track record of translating business vision into scalable, secure, and governed AI-native systems across AWS, Azure, and GCP. Expert in stateful graph-based orchestration (LangGraph), Chaining LLM Operations (LangChain) to retrieve data from a document & Web, hybrid semantic retrieval (vector + metadata + knowledge graph), and grounded RAG architectures. Proven experience building global memory systems, inter-agent communication protocols, and secure function-calling middleware with OAuth2 and RBAC controls.

Skilled in deploying containerized AI workloads on Kubernetes across AWS, Azure, and GCP. Apply advanced reasoning patterns (ReAct, Chain-of-Thought, self-reflection) with integrated evaluation pipelines to monitor cost, safety, drift, and performance. Focused on delivering scalable, observable, and enterprise-governed AI systems that align innovation with measurable business impact.

Key Achievements

Driving Business Impact Through Innovation, Technical Execution, and Strategic Leadership:

  • AI-Driven Product & Transformation Initiatives – Driving the end-to-end architecture and hands-on development of a multi-tenant AI Platform-as-a-Service powered by Generative AI, LLMs, and agentic reasoning systems. Architected and implemented grounded RAG pipelines, hybrid semantic retrieval layers (vector + knowledge graph), and stateful orchestration engines to power conversational intelligence, semantic discovery, and autonomous workflows. Delivered personalized, context-aware experiences across multiple user personas, reinforced by advanced analytics, data visualizations, and integrated cost and safety telemetry to enable measurable, data-driven decision-making and operational optimization.
  • Connected GTM Experience at ServiceNow – Led a 20-member engineering team to deliver scalable web and mobile applications for the Sales team, resulting in a $2M revenue uplift. Architected and built user-centric mobile & web apps solutions to kick-off sales on the NOW Platform, integrating Outlook and CRM data via Snowflake for real-time sales intelligence.
  • Payment & Lending Platform Enhancements at PNC Bank – Architect for the development of secure APIs and micro-apps to enhance digital payment and lending services. Improved operational efficiency, platform security, and compliance by integrating MFA protocols and Dynatrace. Stack included Spring Boot, React, and API Management.
  • Marketing & CDP Engineering at Atlassian – Delivered privacy-compliant data workflows and fault-tolerant micro-services to integrate Salesforce Marketing Cloud. Enhanced data governance and system scalability using Spring Boot, AWS Kinesis, S3, and Athena—supporting real-time campaign performance and compliance.
  • HR Applications Modernization at Intel – Portfolio Lead for enterprise-wide HR platform modernization, generating $3M+ in business value. Directed a team of 50+ engineers to re-architect applications using ReactJS, Spring Boot, and PostgreSQL, migrating from legacy .NET applications. Automated generation of 11M+ HR documents (e.g. W-2s, pay stubs) using UiPath, with integrating to Workday.
  • Customer Resolution Platform (CORE) at T-Mobile – Developed an enterprise-grade call quality analysis system, integrating data from multiple sources to support customer service evaluations. Delivered actionable insights via Power BI dashboards, resulting in $5M+ in business value and improved service quality.
  • Digital Transformation T-Mobile – Led integration and defect triage for billing, prepaid, and postpaid systems as part of T-Mobile’s digital transformation. Ensured system uptime and transactional integrity across mission-critical workflows using API-Led architecture, TIBCO, IAM, and SAP.
  • E-Services: My-Mobile Portal at T-Mobile – Designed and implemented customer-facing features for the My-Mobile Portal, enabling dynamic plan and device mapping. Used AEM, Spring Boot, and Angular 2 to deliver real-time, personalized offers, enhancing customer engagement and satisfaction.

Core Competencies

AI & Autonomous Systems Innovation | Multi-Tenant AI Platform Strategy & Roadmapping | Enterprise Program & Technical Leadership | AI-Native Solution Architecture & Delivery | Cloud-Native & Microservices Modernization | Digital Transformation & Legacy Re-Architecture | Machine Learning, Intelligent Automation & Agentic Systems | Generative AI, LLM & Conversational Platforms | Knowledge Graphs, Hybrid Semantic Retrieval & RAG Architectures | Data Engineering, Distributed Systems & Systems Integration | Cloud Strategy & AI Infrastructure (AWS • Azure • GCP) | Agile Portfolio Execution & Release Governance | Customer-Centric Experience Engineering (CX/UX) | AI Governance, Risk & Regulatory Compliance (SOC 2 • GDPR • HIPAA • EU AI Act) | Organizational Change & Enterprise Alignment.

Technical Expertise

  • AI Platforms & Autonomous Systems: Deep expertise in Generative AI, LLM-powered systems, Agentic AI, RAG architectures, hybrid semantic retrieval (vector + graph), knowledge graphs, and multi-tenant AI platforms. Strong focus on AI governance, security controls, responsible AI, and enterprise-grade trust frameworks.
  • Full-Stack & Distributed Systems Engineering: Advanced proficiency in Java, Python, JavaScript, Spring Boot, Node.js, React, Angular, Vue.js, React-Native, and Flutter. Architect and builder of secure, scalable, event-driven microservices and high-concurrency enterprise applications..
  • Cloud-Native Architecture & AI Infrastructure: Extensive experience designing and deploying resilient multi-cloud solutions across AWS, Azure, and GCP. Skilled in Kubernetes-based orchestration, containerized workloads, observability, infrastructure automation, and cost optimization strategies.
  • Data Engineering & Intelligent Integration: Strong background in Kafka, Snowflake, SQL/NoSQL, API-led integration, and real-time data pipelines powering analytics, personalization engines, and AI-driven decision systems.
  • DevOps, Reliability & Platform Engineering: Hands-on with CI/CD (GitHub Actions, GitLab, Jenkins), Docker, Kubernetes, distributed tracing, monitoring, and platform observability. Experienced in designing highly available, scalable runtime environments.
  • Agile Delivery & Secure SDLC: Experienced in Agile (Scrum/Kanban) methodologies and Secure SDLC practices, emphasizing continuous improvement, risk mitigation, compliance, and high-quality global engineering delivery.

Professional Experience

Director, AI Solutions & Platform Engineering | XiPHI.ai – Seattle, WA (Jan 2025 – Present)

Leading the end-to-end architecture and hands-on development of a multi-tenant AI Platform-as-a-Service powered by Generative AI, LLMs, and agentic reasoning systems. Architected and implemented grounded RAG pipelines, hybrid semantic retrieval layers (vector + knowledge graph), and stateful orchestration engines to power conversational intelligence, semantic discovery, and autonomous workflows. Delivered personalized, context-aware experiences across multiple user personas, reinforced by advanced analytics, data visualizations, and integrated cost and safety telemetry to enable measurable, data-driven decision-making and operational optimization.

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Tech Architecture Sr. Manager – Technology | Accenture – Seattle, WA (Oct 2014 – Nov 2024)

Led cross-functional engineering teams in the end-to-end design and delivery of custom software solutions, driving large-scale digital transformation initiatives. Defined and executed architectural strategies, implemented development and DevOps best practices, and ensured seamless alignment between technology execution and evolving business objectives. Consistently delivered secure, scalable, and innovative products that enhanced operational efficiency, accelerated business outcomes, and supported long-term organizational growth.

Business Integration & Architecture Manager – Technology | Accenture Services Pvt Ltd. – Gurgaon, India (May 2007 – Sep 2014)

Led end-to-end architecture, design, and delivery of enterprise integration and transformation programs across global clients including Quotient Technology, IVY Comptech, Sun Life, WellPoint, and Accenture Marketing Science. Served as the technical and delivery lead for complex, multi-system initiatives, aligning architecture strategy with evolving business objectives.

Partnered with executive stakeholders to define multi-year technology roadmaps, modernize integration ecosystems, and establish scalable, high-performance platforms. Applied architectural governance, reusable frameworks, and coding standards to ensure consistency, security, and maintainability across distributed global teams.

Delivered predictable outcomes through structured risk management, milestone planning, dependency tracking, and transparent executive reporting—consistently achieving on-time, within-budget program delivery.

Sopra Steria | Noida, India | Technical Lead – Product Engineering & Development  (Sep 2006 – April 2007)
Led team in the development of messaging system, delivering high-quality components aligned with system requirement. Collaborated cross-functionally with developers, QA engineers, and business stakeholders to ensure seamless operations and on-time releases. Actively managed third-party vendor relationships to address dependencies, resolve challenges, and mitigate risks, maintaining alignment with project timelines and organizational goals.

Polaris Software Lab Ltd. | Gurgaon, India | Senior Developer – Banking & Financial Applications  (Aug 2004 – Sep 2006)
Served as a Senior Developer responsible for designing and developing user experience pages and controllers for Foresee, managing the full software development lifecycle from requirements gathering to successful deployment. 

Education

  • Computer Engineering — Indira Gandhi National Open University, New Delhi, India
  • Bachelor of Science (B.S.) Applied Mathematics — Dr Bhimrao Ambedkar University, Agra India

Certifications

  • Designing and Building AI Products and Services – MIT (2025)
  • Project Management Professional (PMP) – PMI (2024)
  • Google Cloud Certified—Professional Cloud Architect
  • SnowPro Core Certification – Snowflake
  • AWS Certified Solutions Architect—Associate